Return and Exchanges
Items available for return for full refund within 15 days of delivery of order. The item must be shipped out by the 15th day after arrival. You will have 15 days after purchase to exchange.
If an item is marked FINAL SALE it will not be eligible for return. All sale items are final sale.
START A RETURN OR EXCHANGE
To create a return or exchange please visit our return portal.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags and hygiene labels attached. Please see the tips below for keeping your items in returnable condition:
Make note that if protective slip is removed item will not be eligible for return!
Returns do take us 8-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
Shipping charges on expedited orders are not refundable.
If you return more than $1,000.00 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
If you receive an item that is damaged, please contact customer service immediately.
ARO only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
For international customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. ARO warranties all products to be free of such problems for the first 30 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 30 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 30 days unless the designer is willing to replace or reimburse the product at this time.